Refunds
This policy describes refund handling for vossstudio credit purchases and recurring paid plans.
Last updated: July 14, 2026
Refund requests are reviewed case by case. We may approve refunds for duplicate charges, confirmed billing errors, or service access failures that prevent use of purchased credits or plans.
Consumed generation credits, completed generation work, and charges tied to policy violations are generally not refundable unless required by applicable law.
Cancelling a paid plan stops future renewals at the end of the current billing period; cancellation does not automatically refund the current period unless required by law or separately approved.
When a payment is refunded, reversed, or lost to a dispute, the corresponding credits and plan benefits may be removed. If those credits have already been used, future credit grants may first offset the resulting account adjustment.
Use the Contact Us page and include your account email, payment date, payment amount, order or invoice reference, and reason for the request. Never send full card details or security codes.
Approved refunds are returned to the original payment method through the payment provider where possible. Processing time after approval depends on the payment provider, card network, and issuing bank.